Hidden Winter Hazards for Your Electronics

Well, Christmas is over and if you're like many people, you may have received a new electronic device. Kindles, laptops, iPods, Androids, the list goes on and on. In my time helping people with their devices,  I've never gotten used to the number of people who have their new devices ruined days or just weeks after receiving them. Here are a few common hazards for these colder winter months that I hope you'll be able to avoid.

1. Dropping from Gloves- With gloves or mittens on, you have much less feeling in your hands and therefor the likelihood of dropping your device (especially cellphones) goes up significantly. If you have a smartphone in particular, dropping and shattering your screen is a big deal since most smartphone screens are not replaceable. Whether you drop it on the kitchen tile or the snow covered driveway, the results are rarely favorable.
2. Speaking of snow, you'd be amazed how many people will drop their devices in the snow. Not only will the snow melt and therefor give the device liquid damage, but some people are unable to find it and will only recover it when the snow melts or it goes through the snow blower- yikes!
3. If it's left in the snow, or sometimes even just left in the car, the device can freeze. This will damage the battery and can even break the screen. If a touch screen or LCD screen gets too cold, it can freeze and then crack when it thaws. For this reason, I generally recommend people keep their electronics in environments they'd normally keep their pet or child-- not too hot or too cold.

Practical Tip of the Day:
If you live in a cold climate, you've probably already run into the issue of your touch screen not working when you have gloves on. If you don't already have a pair, I recommend touch-screen sensitive gloves for all my smartphone and tablet-using friends. They allow the user to keep their gloves on while using their touch-screen devices.

When Should I Charge My Laptop?

Almost everyone who has owned a laptop has wondered when the best time to charge it is. You want to maximize your battery life after all. Laptop batteries are not cheap, and having a laptop whose battery only lasts an hour or so isn't very effective. Here're some simple tips for how to make sure your laptops battery is up to snuff for as long as possible.

1) Don't run it all the way down. Laptop batteries- or any rechargeable battery for that matter- is a lot like your muscles. This simply means that you shouldn't let your laptops battery drain all the way down to where the computer shuts off on you. (AKA 0% charge) This would be like exercising until you pass out to train for a marathon. You'd end up doing more harm than good to your body, and when you let your battery completely drain it puts extra wear on it as well.

2) Don't leave it plugged in all the time either. Similarly, you wouldn't want to sit around all day either to "conserve your energy" for your marathon. Just like your muscles can atrophy, your laptop battery can as well. This is a common misconception about laptop batteries. A lot of people will leave their laptop plugged in 24/7 at a desk and only use its battery once or twice a year. Could you imagine trying to get up and walk around if you had been laying in bed 24/7 for several months?

3) Use a surge protector. Using a surge protector when you charge your laptop will help ensure that no electrical surges get to your laptop and overwhelm the battery. Yes, most chargers have mini-protectors to help prevent this, but if you haven't looked lately, laptop charges aren't the cheapest thing to buy and it is possible for a surge to be strong enough that it trips the charger and still gets to the laptop with enough force to damage it.

Practical Tip of the Day:
When monitoring your laptops charge, I generally recommend looking at its percentage left instead of the time estimate. This is because the estimated time left can fluctuate wildly depending on what you're doing. Browsing the web? Your battery will last longer. Editing a movie? Shorter. Screen brightness turned down? Longer. Watching a movie with the speakers turned all the way up? Shorter. You get the picture.

How Can I Sign a PDF on a Mac?

Recently, I was asked to sign a document. No big deal right? Well, it was a scanned copy of a document that was emailed to me. How in the world was I to sign a digital copy of a document and then send it back? I could've printed it out, signed it, scanned it back in and sent it back, but that's an awful lot of work... and I didn't have a printer or scanner handy. Thankfully, Mac OS X comes with Preview, the system's default PDF viewer.

Preview is sometimes overlooked, and some people don't even realize they're using it, but it can quite handily manage PDFs and other files like photos. Should you find yourself in a situation like mine where you need to add your signature to a PDF, here are the steps:

1. Open Preview. (Duh.)
2. Click on Preview > Preferences on the menu bar in the top left corner of the screen.
3. Click on "Signatures" on the window that opens up.
4. Click the plus (+) button in the bottom left corner of the window.
5. Hold up a white piece of paper with your signature on it, making sure the bottom of your signature aligns with the blue line overlaid on the camera picture shown.
6. Your signature is now saved!

To use your new signature, go to Tools > Annotate > Signature from the menu bar. (Again, the menu bar is the collection of drop down lists in the top left corner of your Macs screen.)

Practical Tip of the Day:
Preview gives you several other ways to make notes on (AKA "annotate") your PDFs. You can highlight text, underline it, strike-through text, add shapes, text, lines and many other things. Next time you're sent a PDF and you want to make changes to it, open up the Tools menu option and see what things you can do.

What are Internet Pirates?

Where do pirates like to shop the most? Taaaarrrrget! Okay, I know that's a bad joke (and probably doesn't make much sense outside the US and western Europe), but today we're looking at what, exactly are Internet pirates. They get discussed in the media, laws made against them, and are blamed by some to be the cause of all of the music industry's problems. You may be an internet pirate and not even know it!

"Internet pirate" is a term for someone who steals items from the internet instead of buying them through legitimate channels. This can be music, movies, software, or anything else digital. The term "internet pirate" became popular when Napster was at its peak and people were downloading music left and right. Have you ever downloaded a song from a program like Napster, Limewire, or Bearshare? These are all programs that are designed to allow people to share large files between each other, but people have taken over to share large copyrighted files between them and millions of strangers.

I've noticed an uptick in parents unknowingly pirating songs because their children download a program like Limewire on the computer and tell them that it's a place they can get music, TV shows and movies for free. They don't tell them that it's illegal, that they can be fined thousands of dollars, that it's a good way to get computer viruses, and/or have their internet provider refuse them further service. How can you know if you've been accidentally stealing your content? Did you pay for it? Did the maker of content explicitly say they're giving it away for free? If the answer is "no" to those questions, you've been pirating content!

Practical Tip of the Day:

As previously stated, pirating content is a good way to get viruses, malware, corrupted files and content you do not want (like porn instead of a TV show) downloaded onto your computer. Because of these as well as the legal and ethical reasons, I strongly discourage pirating. Where should you go to get these things then? iTunes, Amazon and Google Play are the three biggest content providers on the Internet. And yes, you have to pay.

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What are Internet Trolls?

If you've spent any notable time on the internet, you've probably run into this term if not the actual thing- "trolls." No, we're not talking about the dolls from the 80's, the thing from nursery rhymes, or even the things that will try to eat Bilbo Baggins in the upcoming movie The Hobbit. Internet trolls have been around since the internet began, and the likelihood of them going away is somewhere between zero and not-a-chance. Here's how you can identify a troll and how to respond to them:

Wikipedia defines internet trolls as "someone who posts inflammatory, extraneous, or off-topic messages in an online community, such as a forum, chat room, or blog, with the primary intent of provoking readers into an emotional response or of otherwise disrupting normal on-topic discussion." In short, trolls are people who are intentionally annoying at best and downright discriminatory at worst.

Why do they do it? For fun. Yes, these people are like the two-year old who plays the "I'm not touching you!" game with their older sister just to annoy her. Some will argue that people who post sexist, racist, or other "-ist"type comments aren't trolls because they're assumably posting from legitimate feelings and not just for fun, it is impossible to know the true reason someone will troll (yes, it's a verb as well as a noun) and therefore people who make these comments are generally put in the same group as all the other trolls.

What is one to do when encountered with an internet troll? Well, you have options. Some people choose to engage the person in conversation. I generally recommend against this as it just leads to frustration and nothing else to show for your efforts. Others will just ignore the person and continue the conversation with other people. This works well though the troll will sometimes get another member of the conversation trapped in conversation. The recommended method is to either block or report the person. Many places on the internet have "anti-trolling" measures in place that allow a person to either report a troll (and thereby have them removed from the site permanently) or block them (they maintain their membership, but you no longer see any of their comments).

Practical Tip of the Day:
When using a site like Facebook, the easiest way to avoid trolls is to simply increase your privacy settings so only your friends and family can interact with you. You can access your privacy settings on Facebook by clicking the downwards pointing triangle in the top-right corner of the webpage and then selecting "Privacy Settings." Once there, you'll have many options to help you get your account as buttoned up as you'd like.


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How Do I Clean My Computer?

You know you shouldn't, but admit it, sometimes you eat and drink near your computer. Maybe you have kids who like to poke at your screen or you just take your computer with you everywhere. No matter how you treat your computer, it's bound to need a good cleaning sooner or later. Smears on the screen, gunk on the trackpad or mouse, stuff under the keyboard, all kinds of things can make your computer not only look gross, but also affect its functionality.

The first thing I generally recommend is to give it a good spray down with some canned air. You can buy canned air from most electronic stores or departments (picture below), and it really is just pressurized air in a can. Keep the can upright, aim at the keyboard and/or heat vents and spray. This will kick up a lot of the small things hiding out below your keys or in the vents that keep your computer from working smoothly. Note: Do NOT hold the can upside down! Canned air contains small amounts of liquid nitrogen that can freeze items on contact. This can be dangerous not only to your computer, but to yourself as well.

To clean the body of the computer you have more options. There are numerous sprays, wipes and other things sold that you can apply to the outside of your computer to get stuck on gunk off.  Make sure you verify that it's safe to use on your kind of computer and the parts of the computer you're looking to clean. For example, Macs are made out of an aluminum alloy that may smear when cleaned with some products (I've had good luck with iClear on my Macbook Pro), and even on PCs, some cleaners aren't designed to work on the screen of the computer and can discolor or smear as well.

If you're looking for something cheaper than actual computer cleaner, a common item held in my electronic-cleaning arsenal is good old denatured alcohol and a microfiber cloth. Microfiber clothes are inexpensive and don't leave any small fibers when used for cleaning unlike paper towels, cotton balls or dish rags. Put a small amount of alcohol on the cloth (NOT on the computer directly) and wipe the area that needs cleaning. The added benefit of using alcohol is that it also works as an anti-microbial, killing any germs that may be lingering on your precious device. This is also the way I recommend cleaning a computer monitor, or any electronic screen for that matter.

Practical Tip of the Day: NEVER EVER ever use water to clean your computer! Remember, water is bad for electronics, so keep it far away. Most computer cleaners are made to be used sparingly, and if you use alcohol to clean your computer, make sure the cloth is damp, but not dripping. Even a small amount of liquid can cause irreparable damage to your computer!


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Should I Update to iTunes 11?

Apple recently sent out a new update to iTunes that made many changes, and not everyone is enjoying them. As with most software updates by any company, there are always people wondering if the update is worth doing and if they should update now or wait. Unfortunately for Apple, iTunes updates have put a sour taste in the mouths of many Windows users that have made them doubly skeptical of doing updates. Let's take a look at what the update changed and from there you can decide for yourself whether it's worth doing:

First thing you'll notice is an all-new look and feel of the program. In true Apple fashion, the new iTunes is even sleeker and more minimalist than before. While this is very eye-catching, some people have been complaining about needing to "re-learn" where everything is located. Personally, I don't think this is a major issue. You move to different areas of your iTunes library using a drop-down now instead of using a left-side navigation bar.

The thing I enjoy most is the new "Up Next" option for the Mini Player. The mini player is the miniaturized iTunes player you can use to play music instead of having the large program window open and taking up space on your computer screen. Apple's updated that (again, making it more minimalist), but also added the Up Next feature that allows you to see what song is slated to play after the one currently playing. From there you can rearrange the order they play in, remove them from the to-be-played list, rate them, or get more information about them.

Lastly, more iCloud updates. This one is actually quite handy for people with multiple Apple devices that access iTunes. Now you can access all of your content from any of your devices. While Apple had a version of this previously through their paid iTunes Match program, it is now offered free and means that that song you bought on your iPhone instantly appears on your Mac (or PC) at home without having to plug your phone in to sync.

Practical Tip of the Day:

Still not sure if you want to update? It's not uncommon for a smaller bug-fixing update to be released within a few weeks of a major update to a program (this rule of thumb is true for most programs regardless of who makes it). If you're concerned that the new update will mess something up on your computer, wait for the next update and down both of them at the same time. This will make the updating process take longer, but it'll mean you're also minimizing the chance for something to get lost-in-translation during the update process, and as always, I recommend backing up your data before any major software update.


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Don't forget to check out our webpage: www.TechKNOWLEDGEyToday.com and request an appointment for your personalized computer training in your own home or office!

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